Support & FAQ

Will StemGrip™ fit in my dishwasher?

StemGrip™ will fit in most residential dishwashers. The tines in your dishwasher must be vertical. The majority of dishwashers have vertical tines, albeit straight or bent. If your dishwasher tines are angled, as with the KitchenAide Superba, you would need to be able to bend the tine into a vertical position in order to use StemGrip™. This may/may not be feasible depending on the flexibility of your tines. See illustration on home page of picture with vertical tines.

What about stemware etching in the dishwasher?

In the past, there was concern about crystal glass etching which is fine damage to the surface of glassware that appears after multiple cycles in the dishwasher and cannot be removed. This occurs due to the alkalinity of most dishwasher detergents, which dissolve one or more of the constituents of the glass, leaving a microscopically pitted surface. There is now a solution to prevent etching. . .

Cascade Crystal Clear with ShineShield is a new rinse aid that is specifically formulated to prevent etching and permanent cloudiness on glassware and help keep it looking like new. The ShineShield technology is released in the final rinse cycle to neutralize the harsh elements in the dishwasher that cause corrosion, and then rinses away residues that can leave spots behind.

Will StemGrip™ withstand the high heat in my dishwasher?

StemGrip™ is made of polypropylene and Thermo Plastic Rubber (TPR) which is made to withstand temperatures up to 320 degrees Fahrenheit. The spring is made of a 302 electro polished stainless steel and will not rust. Many kitchen accessories are made of polypropylene, such as cutting boards, kitchen utensil handles and some high end knife handles.

Is installing StemGrip easy and are there directions?

StemGrip™ is as Easy as 1-2-3

How do I change or cancel my order?

Our goal is to provide the fastest possible service to our customers, so there's a good possibility that by the time you ask us to change or cancel an order, your package will already be on its way. Thus, if you need to change or cancel your order, please take one or more of the following actions ASAP:

  • Email: send an e-mail to explaining your request;
  • Fax: send a fax explaining your request to 1-866-650-3354; or
  • Phone: call us at 206-774-9789 and explain your request.

We'll do everything possible to accommodate you.

How do I return an item?
  1. Returns must be returned/postmarked within 30 days (1 month) of the order date.
  2. Customers can receive a refund for the purchase amount minus a 20% processing fee. The cost of shipping will not be refunded. The refund will be electronically credited to your credit card.
  3. Please ship all returns to:
    StemGrip, LLC
    Attn: Returns Department
    3035 Island Crest Way
    Mercer Island, WA, 98040
Will I be charged sales tax?

StemGrip, LLC, is located in Mercer Island, Washington USA. We are required to collect sales tax from Washington State residents or for purchases delivered in Washington State. Washington State sales tax does not apply for items shipped outside of Washington State to residents of other states. We do not collect sales tax for other states. If sales or use tax is applicable in your state it is your responsibility to contact your state's tax division to comply.

What are the shipping policies?

All orders are shipped via UPS or the United States Postal Service (USPS). Orders will be shipped within 2 business days and should be delivered approximately 3 days after shipping (within the U.S.).

What are the accepted methods of payment?

StemGrip, LLC. accepts the following methods of payment:


For those purchasing wholesale, click the Contact Us tab for our list of Distributors.

How do I know my transaction is secure?

When you make a purchase at, our server uses a Secure Socket Layer Certificate (SSL) to connect with you. This protocol will encrypt your transaction, guarding it from interception and misuse. Your security and a safe shopping environment are our primary concerns.

What is StemGrip's privacy policy?

StemGrip, LLC is committed to protecting your privacy online. We do not sell or rent your personal information to outside parties. Any information we collect is for the purposes of filling orders and contacting purchasers to inform them of their order status. It may also be used for our own statistical purposes. When you enter sensitive information (such as a credit card number), we encrypt that information in transport using secure socket layer technology (SSL).

For customer support, email: Customer Support or call us at 206-774-9789